Privacy Policy

1. Introduction

This Privacy Policy explains how Southern Tide Media Pty Ltd, operating Neosurf Casinos Australia (“we”, “us” or “our”), collects, holds, uses and discloses personal information through www.bcse.org.au.

This website is an independent editorial platform discussing Neosurf casino-related topics, payment methods and online gambling information. We do not operate a casino, provide Neosurf vouchers, process payments, accept wagers, create gambling accounts or hold visitor funds.

We aim to manage personal information transparently and responsibly. Australia’s Privacy Act includes 13 Australian Privacy Principles that govern the full information lifecycle, from collection and use to security, access and correction.

2. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name.
• Your email address.
• The content of an enquiry, feedback message or correction request.
• Newsletter subscription details and communication preferences.
• Information you provide when reporting a website or technical issue.

When you browse our website, we may also collect technical and usage data, including:

• IP address.
• Browser type and version.
• Device type, operating system and general device settings.
• Approximate location based on IP address.
• Pages accessed, time spent on pages, links selected and referring sources.
• Cookie identifiers, consent choices and similar online identifiers.
• Website diagnostics, security logs and error information.

Please do not submit bank account information, Neosurf voucher PINs, card details, cryptocurrency wallet recovery phrases, gambling account passwords, identification documents or other sensitive financial credentials through our contact forms or email addresses.

3. How Information Is Collected

We may collect personal information when you:

• Access or navigate our website.
• Contact us by email or through a web form.
• Subscribe to an optional newsletter.
• Submit feedback, a correction request or a complaint.
• Set cookie preferences.
• Interact with third-party tools used to operate the website.

We seek to collect personal information only where reasonably necessary for the purpose identified in this policy and by lawful and fair means.

4. How We Use Personal Information

We may use collected information for the following purposes:

• Operating, administering and improving our website.
• Responding to questions, feedback and correction requests.
• Sending newsletters or updates you have chosen to receive.
• Monitoring website performance and improving content quality.
• Preventing spam, fraud, security incidents and technical misuse.
• Maintaining appropriate business, financial and compliance records.
• Meeting obligations under applicable law.
• Protecting our legal rights, systems, visitors and service providers.
• Producing aggregated analytics that do not reasonably identify an individual.

We do not sell personal information. We do not use information to determine gambling eligibility, financial suitability, creditworthiness or a person’s access to any third-party casino.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and related technologies. These tools may help the website perform core functions, remember privacy preferences, measure traffic, detect technical issues and improve editorial content.

The categories may include:

Technology category	Typical purpose
Essential technologies	Security, basic website functions and consent management
Preference technologies	Remembering choices such as cookie settings
Analytics technologies	Measuring page traffic, content performance and technical reliability
Advertising technologies	Measuring campaign performance or limiting repeated advertising, where implemented

Where required, we will ask for consent before using optional technologies. You can manage your preferences through our cookie settings tool, if available, or through your browser controls. Blocking certain technologies may affect website functionality.

6. Disclosure to Service Providers

We may disclose limited personal information to suppliers that help us run the website, such as:

• Hosting and content-delivery providers.
• Analytics and website-performance providers.
• Email distribution and newsletter platforms.
• Security, anti-spam and fraud-prevention services.
• Technical developers, maintenance contractors and professional advisers.

We may also disclose information where required or permitted by law, including to courts, regulators, law-enforcement agencies or government bodies.

Links on our website may direct you to external services. Those services are independently operated and use their own privacy policies. We are not responsible for how external websites collect or process personal information after you leave our site.

7. Overseas Data Handling

Some service providers may store or process personal information outside Australia. Depending on the provider, this may include the United States, the United Kingdom, countries in the European Economic Area, Singapore or other jurisdictions.

Before disclosing personal information overseas, we take reasonable steps to assess whether the recipient will handle the data appropriately and consistently with applicable privacy obligations. The Australian Privacy Principles include specific requirements concerning overseas disclosures.

8. Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include secure website connections, access controls, system monitoring, supplier reviews, internal procedures and secure deletion practices. However, no online system, email service or internet transmission is entirely secure. You should therefore avoid sharing confidential credentials via unencrypted or unverified channels.

9. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. This may include responding to enquiries, operating the website, investigating incidents, complying with legal duties and resolving disputes.

When information is no longer required, we take reasonable steps to destroy or de-identify it unless a longer retention period is legally required or permitted. Under APP 11, organisations must take reasonable steps to protect personal information and, in certain circumstances, destroy or de-identify it when it is no longer needed.

10. Access and Correction

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please send your request in writing to our postal address below, with the subject line “Privacy Request.” We may ask for reasonable identity verification before processing a request. We will respond within a reasonable period and explain our position if we cannot fulfil a request.

11. Privacy Complaints

If you believe that we have not handled your personal information appropriately, please contact us first:

Privacy Officer: Rhys Callaghan
Postal address: Level 9, 88 Pitt Street, Sydney NSW 2000, Australia

Please provide enough detail for us to investigate the matter. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

12. Policy Updates

We may change this Privacy Policy as our website, data practices, suppliers or legal obligations evolve. Any changes will be posted on this page.

13. Contact Details

Legal entity: Southern Tide Media Pty Ltd
Website: www.bcse.org.au
Address: Level 9, 88 Pitt Street, Sydney NSW 2000, Australia